It is very easy to buy an e-ticket on our website:

1. Select the route and date
2. Select a train
3. Select the number of passengers
4. Enter your personal data
5. Please select payment method
6. После оплаты заказа, билеты будут отправлены вам на почту (en)

Without electronic registration: paper ticket and passport.

With electronic registration: show the ticket on your phone's screen (or a printed ticket) and your passport.

For children: birth certificate and ticket.

1. go to the website;
2. go to the My Orders tab or your Personal Account;
3. select the order and the number of tickets you wish to return;
4. enter your passport number;
5. click «Ticket return»;
6. click «check the refund amount»;
7. The refund amount will be displayed on the screen, and you just need to click «Confirm ticket refund»;

If the refund was successful, you will receive a confirmation email.

The law allows you to take a pet in a cage or in a container on the train. To do this, you have to buy a separate ticket at the ticket office. Large pets can only be carried in 4-person sleeper compartments or 2-person sleeper cars (you need to book the whole compartment). Veterinary documents are mandatory for international trips.

You can buy e-tickets for local, long-distance and international trains on the website. An e-ticket is a paperless ticket containing all the details of your trip. You can save it on your smartphone or tablet and show it on the screen when boarding.

You cannot change an e-ticket online: you can only return it or buy a new one, or you can change it at the ticket office.

Если ошибка в 1 букве или 1 цифре, менять не нужно, вас посадят в поезд. (en)

Если ошибок больше или неправильно указана дата рождения, или пол пассажира, нужно получить новый билет. Сделать это можно в кассе вокзала. В поездах АО "ФПК" также есть возможность обратиться за услугой к начальнику поезда. Стоимость услуги 222,70 рублей. (en)