It is very easy to buy an e-ticket on our website:
Without electronic registration: paper ticket and passport.
With electronic registration: show the ticket on your phone's screen (or a printed ticket) and your passport.
For children: birth certificate and ticket.
If the refund was successful, you will receive a confirmation email.
The law allows you to take a pet in a cage or in a container on the train. To do this, you have to buy a separate ticket at the ticket office. Large pets can only be carried in 4-person sleeper compartments or 2-person sleeper cars (you need to book the whole compartment). Veterinary documents are mandatory for international trips.
You can buy e-tickets for local, long-distance and international trains on the website. An e-ticket is a paperless ticket containing all the details of your trip. You can save it on your smartphone or tablet and show it on the screen when boarding.
You cannot change an e-ticket online: you can only return it or buy a new one, or you can change it at the ticket office.
Если ошибка в 1 букве или 1 цифре, менять не нужно, вас посадят в поезд. (en)
Если ошибок больше или неправильно указана дата рождения, или пол пассажира, нужно получить новый билет. Сделать это можно в кассе вокзала. В поездах АО "ФПК" также есть возможность обратиться за услугой к начальнику поезда. Стоимость услуги 222,70 рублей. (en)
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